How does Call Ahead Pickup work?
  • Reserve items by visiting our online catalog to place them on hold, or call us at (860) 889-2365 and press 0 for assistance.
  • Schedule your Call Ahead Pickup by calling (860) 889-2365 and pressing 0 to coordinate the details of your pickup with a staff member. Please give staff at least 1-hour notice before your requested pick-up time.
  • During your designated pick-up time, pull up to the back of the building, across Spot 20 by the back door. No other location is allowed for pickup.
  • Staff will meet you at your car with the requested items.
  • Staff will ask to see your Photo ID before giving you the items.
Please observe the following guidelines:
  • Patrons must have a valid library card with no damaged or billed materials.
  • Patrons must present a photo ID when picking up items.
  • Call Ahead Pickup is available during the following hours:
    • Mondays & Wednesdays, 9:00 AM – 6:30 PM
    • Tuesdays & Fridays, 9:00 AM – 4:30 PM
    • Thursdays & Saturdays 9:00 AM – 1:30 PM
  • Please observe the three-item limit by selecting only three items per author, subject, or series.
  • Adult cardholders can designate up to 3 other adult cardholders to pick up reserved materials for them by completing a “Holds Pickup” form. This authorization is specifically noted in the cardholder’s account.
Please follow this link to log in and place your holds