Call Ahead Pickup Instructions
Need something from the Library, but you are short on time? Otis Library is very excited to offer Call Ahead Pickup! Follow the guidelines below to coordinate pickup from the parking lot in the back of the building. Please note that this is not Library parking and is only to be used for Call Ahead Pickup.Â
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How does Call Ahead Pickup work?
- Reserve items by visiting our online catalog to place them on hold, or call us at (860) 889-2365 and press 0 for assistance.
- Schedule your Call Ahead Pickup by calling (860) 889-2365 and pressing 0 to coordinate the details of your pickup with a staff member. Please give staff at least 1-hour notice before your requested pick-up time.
- During your designated pick-up time, pull up to the back of the building, across Spot 20 by the back door. No other location is allowed for pickup.
- Staff will meet you at your car with the requested items.
- Staff will ask to see your Photo ID before giving you the items.
Please observe the following guidelines:
- Patrons must have a valid library card with no damaged or billed materials.
- Patrons must present a photo ID when picking up items.
- Call Ahead Pickup is available during the following hours:
- Mondays & Wednesdays, 9:00 AM – 6:30 PM
- Tuesdays & Fridays, 9:00 AM – 4:30 PM
- Thursdays & Saturdays 9:00 AM – 1:30 PM
- Please observe the three-item limit by selecting only three items per author, subject, or series.
- Adult cardholders can designate up to 3 other adult cardholders to pick up reserved materials for them by completing a “Holds Pickup” form. This authorization is specifically noted in the cardholder’s account.